Welcome to Rugged Phones Raro - an Outdoor Phone Store subsidiary

HOW TO PLACE AN ORDER: Simply pick a phone that best suits your needs. On each product page, before you can Add to Cart you have to choose an option. You are not actually paying GST, but the GST component covers the higher shipping charges involved in freight to the islands. Add to cart and proceed through Checkout using either PayPal or a credit card via the Payment Express option.

GUARANTEED FAST DELIVERY: Is usually a week via DHL Express. Local customs fees - if any - are the buyer's responsibility.

WORLD EXCLUSIVE SCREEN WARRANTY: If you choose a phone with the 2 Year Screen Warranty, you are entitled to one replacement screen to be couriered to you if the screen breaks within 24 months (proof of breakage required). We will also provide tech support for other issues via the Leave A Message tab (bottom, right).

WHY BUY FROM US? Because we take the risk out of purchasing from China. Can you buy one cheaper from China? Sure, but you will get zero warranty and near zero tech support. When you buy from us you are getting our expertise and that world exclusive screen warranty on selected models. Our business is the most popular specialist rugged phones site in Australia and New Zealand, supplying thousands of units to public agencies, private corporations and individuals - and now we're supplying the Cook Islands and Niue. With eight years' experience importing rugged tech from Asia we source from a small group of trusted factories with a track record of supplying reliable phones - we stopped using the ones with bad quality control years ago because we don't need the angst and neither do our clients. And because we're based in New Zealand, you are dealing with a tech support team who speak English, and with direct hands-on experience with every model we sell - which puts us streets ahead of other resellers in our ability to serve your needs.

We don't just sell these phones - we use these phones and we repair these phones. That makes us the experts, and your safest buying option.

2022's Best Rugged Phones Premier Range

The best rugged phones in the world are manufactured by Blackview and AGM. Their specifications exceed those of any other rugged phones on the market.  These models are your best options for rugged phones in the Cooks. The prices here are tax-free - import or Customs fees (if any) are the buyer's responsibility. We offer technical and parts support for local repairs in Avarua, but due to Civil Aviation rules on transport of cellphones it is not possible to offer full warranty coverage, except for the screen breakage warranty on the Blackview BV9500, BV9700 and BV9800 models which is still available to Raro customers.

All these phones are compatible with BlueSky Cook Islands and Niue Telecom:


Our Phones

Rugged Phones Raro is backed by the Outdoor Phone Store - Australia and New Zealand's biggest retailer of rugged outdoor phones. You can save hundreds off the price of comparable models from the big telco's.
Unlocked for BlueSky Cook Islands and Niue Telecom. All the models on this page work on those networks.
Stormproof phones with long life batteries keep you mobile in tough conditions. Essential kit for emergency workers, fishers and tradies.

Our Promise

Fastest Delivery: Fastest delivery to the Pacific. Cheap suppliers offer free shipping in "usually" two -four weeks; we ship by express courier in days. Aftersales Support: You'll get exclusive updates on tips and tricks for using your new phones. The Pacific's #1 rugged phone retailer: as ranked by Amazon's global web traffic analyzer, Alexa. See the proof yourself! No other rugged phone retailer in the Pacific comes close. There's a very good reason for that.

Your Feedback

Ian. I am so impressed with your phone, I have been telling people to get on your website and buy one. - Alan J

Best decision I've made for a long time! Great technical support, help is only a phone call away, I've taken photos underwater, dropped it and it has dealt with all the abuse this hunter, kayak fishing tradie painter can throw at it....and the new Blackview looks even better. Do not hesitate to deal with the genuine agents in NZ , Outdoor Phone Store. - Ant Neill, Facebook

New Zealand's leading provider of rugged smartphones

Fully compatible with NZ and AU networks: we've done the homework to source precisely the right model variants so you don't end up with an expensive brick that doesn't work here. All models carry a 12 month NZ warranty. A must have for: Tradies, farmers, Hunters, Trampers, Search, Rescue & Emergency personnel, skiers, boaties, bushwalkers, and you

What our customers are saying...

I mostly see queries here that have apparently come from either ‘newish’, or prospective customers – nothing wrong with that! But having owned an AGM that I purchased from Ian at the start of May last year, I just felt compelled to comment on how stoked I am with it. Yes the product is awesome, but I really have found the back-up to be spot on too. While the phone hasn’t missed a beat, I’ve had a couple of minor network issues I didn’t fully understand and Ian personally talked me through them – very patiently and with easy, successful outcomes. Ian very obviously knows what he’s about and looks after his customers. I will have absolutely no worries about buying from him in the future, or recommending him to others. Excellent value for money!

George W

A wee story supporting the claims of these phone. About a month ago now, I was on Mt Taranaki checking Bells Falls. I climbed up to the base of the falls to get a photo to indicate the current flow rate over the falls. After taking the photo on my phone I placed the phone on a rock about 1.5 meters above the river and took my proper camera out of my back.
While I was setting this camera on the tripod, another person came up to talk to me, they knocked the phone off the rock and into the river. The phone was washed down stream along the rocky river bed for about 5 meters before coming to rest in a rock pool. I walked down stream to the pool and recovered the phone, gave it a wipe down and apart from a couple of dings on the protective face cover, no problems it is still working like a dream. Well done Blackview.

Jim from Carters

Ian …you rock , after all that you have been through and obviously with no fault from you, at all…. you really went out of your way for me ,came and meet me , face to face and made me a very happy chappy, this phone is better than in every way the Best phone I’ve ever tried your a straight up front dude alright big respect thank you

About us

It's not something we shout about, but we've been in the mobile phone business for a very long time. Investigate's smartphone division is run by Ian and Heidi Wishart; Heidi's background in telecommunications for Bellsouth Mobile and Clear, and Ian's connection to the establishment of NZ's first mobile phone network (Telecom 025) proved invaluable when the couple began operating a Vodafone affiliate in 1999. Since then we've sold a wide range of phones and tablets to clients all over NZ. Today, we specialise in providing handsets that work on ALL the networks - Spark, Vodafone and 2Degrees, giving you options you can't get from the telcos' own stores. All phones come with a 12 month genuine NZ service warranty (not a 'we'll send it to China and call you in three months' warranty), and our prices include GST for tax deductibility for business use.


Freephone 0800 747 007

Email phones[at]investigatemagazine.tv

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